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Frequently Asked Questions

FAQs

Do I Need Reservations?

Yes, reservations are a must. You can book on our website or contact us at (951) 302-5981.

How Long Is The Tour?

We typically begin our wine tours around 10:00 a.m. from South Coast Winery and typically end around 3:00 p.m. However, our booking calendar will list the start time for your specific date and we may have multiple departures available. If you are using our pick up service, the time listed next to your hotel will be the pickup time.

If you are booking our evening tours, please check our reservation page for the length of that evening’s tour.

Is Gratuity Included In The Tour Price?

Not for our public tours, gratuity is at your discretion and gracefully accepted by your tour guide for a job-well-done. A mandatory service charge is, however, added to the tour price for large groups, charters, special and private tours.

What If I Need To Cancel My Tour, Am I Charged For The Tour?

All tickets sold are non-refundable, but a credit voucher will be issued for your ticket price if you provide us in writing 48-hour notice that you will not be making your tour. We also make it very easy to reschedule your tour at least 48 hours before departure by clicking a link in your confirmation email.

What If I Don't Stay Overnight At a Temecula Hotel, Where Do I Meet?

If you are not utilizing our pick up service, you will need to meet us at South Coast Winery, east parking lot. We ask that you arrive at least 10 minutes prior to your tour time.

What Wineries Do You Visit?

The wineries that we have relationships with can be found on the Wineries page.

How Much Wine Is Served At Each Of The Wineries?

Each winery pours 5-6 one-ounce servings. You select the wines you would like to taste from their list.

Do The Vehicles Have Air-Conditioning?

Our Limo Bus and Jolly Trolley have air conditioning. Our Cable Cars do not but get plenty of breeze through the open-air design.

Can I Choose The Bus I Want For My Tour?

Yes and no. When you purchase tickets you will be able to choose which vehicle if it is available, but in certain instances, we may need to make changes to the vehicles on your tour. While we make every effort to accommodate your vehicle request on public tours, it may not always be possible and we will substitute the best possible alternative.

Do You Operate In All Weather?

We operate year-round and in all weather unless we deem it too dangerous for a wine tour. Our trolley and cable car have windows that can be rolled down to protect from the elements.

How Many Passengers Fit On Your Buses?

The San Francisco motorized cable cars are 28 – 30 passengers, the Jolly Trolley can accommodate 26 passengers, and the Limo Bus accommodates 14 passengers & seats 12 – 13 comfortably.

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